7/30/2023 0 Comments Callcenter avianca![]() ![]() Finally good rules for checked luggage and not profit driven horrific rules that Avianca is terrorizing its passengers with at the gate. I am frequent business traveller on C-level and have now banned all my colleagues to fly with Avianca with instruction to purchase tickets from LATAM, or Iberia / Air Europa that is EU based Airlines, tickets is more expensive but you are protected by the EU travel rules, you could always call them and you normally get attended very quick, no issues to amend tickets. Even if they have come out from a Chapter 11 process, is better to close down an airline like Avianca instead of continuing. I really hope that Avianca finally will get sued in court and get heavy penalties to abuse on this horrific level. Some passengers have medical needs and need water to medicine. People has been de-hydrated because they have not been able to get water onboard as you could only pay with CC. Even if you have passed all security checks Avianca crew has invented new rules that is outside the ICAO convention meaning to steel purchased water and other belongings before boarding to be able to sell water onboard. Issue of tickets is a big problem, customer service is non-existent (just do no bother to call Avianca customer support), you will probably get a better answer if you call your local food store. Absolutely horrific airline to deal with when it comes to tickets, customer service and finally the actual flight. I could just totally agree with all other travellers that has been suffered by this airline. ![]()
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